Frequently Asked Questions

Brother Scan N Cut Support

Your program automatically resizes a file if it exceeds your mat size. When this happens the circles also change sizes and they will no longer be the correct size to cut the holes for the stone size(s) indicated on the listing image. The only file that contains measurements for you to resize the file back to its original size are in the file with "Cricut-Brother" typed at the end of the file name like our example image shows below.  

If your purchased file does not contain that file, please fill out the form on our Contact Us page or email us at support@myfileaddiction.com to request that we update the file on our website. As soon as the file is updated you will receive an email with a link to download the revised file.  

Here's a video I made explaining how to resize the file to the measurements I include inside of the Cricut-Brother file based on the way the measurement note is worded.  

I'm working in the Cricut Design Space program but the concept would be the same for Canvas Workspace.  

Cricut Support

9/2021 - Yes there's a new glitch in the Cricut Design Space program that is affecting rhinestone files once again. 

Here's a video I made that will explain the issue and I show you how to check the files to make sure they are the correct size before cutting your template.

The listing image measurements is the size of the actual design all put together and the measurements included inside of the file are either for the Black Boxes I place around the design pieces or sometimes are for the file pieces as a group depending on how I word the note included with the measurements. You should always use the measurements I include inside of the Cricut-Brother file.  

Here's a video I made that will show you how to properly check the size of your file pieces based on the note measurements inside of the file so that you don't accidently change the file when it might not have to be. If you make unnecessary changes to a file this will change the size of the circles and they will no longer be the correct size to cut holes for the stone size on the listing image. 

Files that I have typed Cricut or Cricut-Brother at the end of the file name are currently uploading at the correct size into Design Space.  

Any issues that are currently affecting rhinestone files in Design Space will be listed under the "Are there any current Design Space issues affecting rhinestone files?" Cricut Support category on this FAQ page.

The video below will show you how to correctly check the size of the file based on the way I have worded the measurement note inside of the Cricut-Brother file.  

Files with Cricut type at the end of the file name do not include measurements. Please DO NOT resize the file pieces to the listing image measurements.

Yes I have a YouTube channel which I have uploaded several videos about working with rhinestone files within the Design Space program. Here's the link to my channel YouTube

I also have a Cricut Support page on my website that has many of those videos listed also. Here's the link to that page Cricut Support    

Rhinestone designs are made up of 100/1000's of circles, your program looks at each of those circles as individual objects and it exceeds the number of objects the program can process. In order to make the file work in your program the circles for each color of the design have to be grouped to make them (1) object and not individual objects. After this process is done I label the file with either "Cricut" or "Cricut-Brother" typed at the end of the file name. These are the only two files that will work in your program for rhinestone files purchased from me.

The downside to doing this is you will no longer be able to break apart or ungroup the individual circles in the design after the file is uploaded into your Design Space program. This issue is only with rhinestone files. Files designed for cutting vinyl the regular SVG file can be uploaded without any issues. 

Here's a video I did that will show you the differences between using an SVG file that has been properly formatted for your Design Space program and one that has not.

Currently there are 2 files that you can upload into your Design Space program. After you have unzipped the ZIP inside of the folder you will see either a file with Cricut-Brother or just Cricut typed after the file name (see example images below). Either one of these files will work in your program. Your program is currently uploading files at the correct size so you should not have to make any adjustments to the size of the file after it's uploaded.  

If your purchased file does not contain that file, please fill out the form on our Contact Us page or email us at support@myfileaddiction.com to request that we update the file on our website. As soon as the file is updated you will receive an email with a link to download the revised file.    

Many of our files include a Cricut or Cricut-Brother SVG file that has been formatted for Cricut users. The SVG file format is a web based file which means it's formatted so that you web browser can open the file to view it. Because your browser can open the file your computer will label the file as a Microsoft Edge or Chrome HTML Document under the "Type" column based on whatever the default you computer has assigned to open a SVG file format. You may also not see the .svg at the end of the file name and that's because you do not have the "File Name Extensions" box checked under the "View" tab under the File Explorer menu option.  

If you still do not see a Cricut or Cricut-Brother SVG file after confirming that you have not overlooked it, then please email us at support@myfileaddiction.com to let us know that the file you purchased does not include that file format and we would be happy to up date and send you a link to redownload a revised file. It's possible that the file you purchased is one of our older ones that did not originally include that format.

The below video will show you how to locate the SVG file, select the "File Name Extensions" box so that you can see the .svg and the end of the file name and also will show you how to expand the "Name" column to view the entire file name in case you cannot view it.

Design File Request Questions

Yes, we take requests to make rhinestone files only. 

ALL design requests must be submitted through our Design Request Form listed under the main menu options. Occasionally we have to remove the form due to a heavy workflow, vacations or other reasons beyond our control. A note will replace the form explaining our current situation.   

General Questions

The file you purchase comes as a compressed ZIP file that contains multiple file formats within the ZIP file. Yes it's possible to download the file to these devices however you may not be able to use them unless you have the ability to unzip and decompress the file. The files are NOT usable when they are compressed. For best results, we suggest that files be downloaded to a computer.     

Our files can be opened/uploaded/imported into popular rhinestone programs such as:

  • Silhouette Studio
  • Cricut Design Space 
  • Sure Cuts A Lot
  • CorelDraw
  • Brother Scan N Cut Canvas
    Workspace
  • Sierra Hotfix Era
  • Make the Cut
  • WinPCSign
  • Oobling 
  • Or any other program that has the ability to open/upload/import vector file formats which have a file extension of DXF, EPS, PLT, or SVG 

A rhinestone file cannot be resized and keep the same stone size that is listed on the
listing image. 

As you change the size of a design is also changes the size of the circles so they will
no longer cut the correct size hole for the stone size the design was set up for. 

If you want to change the size of the design you can only do so to the point where the circle are resized to match the size of another stone size. 

Below is a list of stone sizes and what the dimensions of the circles need to be in
order to cut the correct size hole for your template.


ss06 (2mm) - .098 inches or 2.5mm
ss10 (3mm) - .13 inches or 3.3mm
ss16 (4mm) - .173 inches or 4.4mm 

No we do not sell transfer or cut rhinestone templates. We only sell digital download files that are used by you to create your own transfers.  

Yes you can use a rhinestone file to cut vinyl. However, since rhinestone files are made up of circles the file will still cut circles even if you use vinyl. If you choose a holographic or glitter vinyl material you can create a "Faux" rhinestone transfer which looks a lot like using real rhinestones but without having to purchase all of the extra supplies.

Below are examples of "Faux" rhinestone transfers:

Holographic Vinyl

Glitter Vinyl

Each of our listing images includes the size of the finished design and how many stones you will need for each color and size that make up the file.  

Do not use the measurements on the listing image to resize any file pieces. File pieces can vary in size and include boxes around the file pieces which measure larger than the finished design.  

Contact us if you feel the file is not cutting at the correct size.  

If the circles in your design match the size listed below then the file will cut the correct size hole for that rhinestone size. Changing the size of a file will also changes the size of the circles and they will no longer be the correct size to use with the intended stone size the design was made to use with. You can only change the size of a design so that the circles match one of the stone sizes listed below.

ss6 (2mm) - .098 inches or 2.5mm
ss10 (3mm) - .13 inches or 3.3mm
ss16 (4mm) - .173 inches or 4.4mm

Unfortunately I do not. The process of making a rhinestone files is not always the same with every design we make. I could go over the basics but that will not apply to every design you make. Determining how a rhinestone file is going to be made depends on the details of the design. 

Many have the misconception that the rhinestone software program is suppose to do most if not all of the work for us. That couldn't be further from the truth. Rhinestone programs at any price point do well stoning very simple objects, especially if the object is large and has a lot of room for the circles to fill in the open space. These types of objects are most used in demonstrations because it makes it look like creating a rhinestone file is as easy as pushing a button. But in real life things such as fonts, smaller details or areas with complex details do not stone well for any rhinestone program at any price point.  

To make the design come together it's the time and effort the designer puts in manually moving or inserting circles to form those details. The tools a rhinestone program has is what matters the most. Having multiple fill options, the ability to respace circles and align them in a straight row after adjustments are made are some of the most important tools to look for in a program. The rest will come from you and how much time and patience you are willing to spend manually moving or inserting circles to create that design.

All of our files include an SVG file format. The SVG file format is a web based file which means it's formatted so that you web browser can open the file to view it. Because your browser can open the file your computer will label the file as a Microsoft Edge or Chrome HTML Document under the "Type" column based on whatever the default you computer has assigned to open a SVG file format. You may also not see the .svg at the end of the file name and that's because you do not have the "File Name Extensions" box checked under the "View" tab under the File Explorer menu option.  

The below video will show you how to locate the SVG file, select the "File Name Extensions" box so that you can see the .svg and the end of the file name and also will show you how to expand the "Name" column to view the entire file name in case you view it.

Silhouette Support

There is an import setting in your program that determines the size the file will open at. Here's a video that will show you how to select the correct setting so that you files come in at the correct size.