Cricut Support FAQ

1/31/23 - Certain files being resized & certain files not uploading at all are the two most recent issues effected by Cricut's latest updates.  Please watch the below video if you are experiencing either of these issues.

This video will show you exactly what file you need to upload and what will happen if you upload the incorrect file.


The video below will show you how quick and easy it is to reassemble a rhinestone file to get the perfect alignment.  This is perfect for making mock-ups or changing a file from a multi-colored design to a single-color design.

9/2021 - Here's a video I made that explains the newest issue I have discovered when uploading rhinestone files into Cricut Design Space.


The below video walks you through the correct way to resize the file based on the note supplied inside of the Cricut-Brother.SVG file.  Please watch the video all the way through to assure you are resizing the file the correct way based on the note included in your purchased file.  Failure to correctly resize the file will result in the holes cut into you template be cut at the incorrect size.  

2/20/21 - This video explains issues that are occurring after the latest Cricut Design Space update. 

This video below is the basic guide to successfully working with rhinestone files in Cricut Design Space.

This video below shows how to upload a svg file into your Design Space program and also shows the differences when you upload a traditional rhinestone svg file verses one that has been reformatted for your program.


This video below walks you through the steps to reformat the rhinestone svg file using Sure Cuts A Lot V5 (SCAL).  The basic version of the program is all that you need to do the reformatting.  This is the cheapest place I have found to purchase the program.   Click Here 



The video below walks you through the steps to reformat a file using a FREE program called Inkscape.  You can download the program from Click Here



The below video will show you how to format a file after it's been made in Silhouette Business Edition to make it compatible with Cricut Design Space.


The below video walks you through Unzipping files, Viewing File Formats and Uploading files in Cricut Design Space.



The below video walks you through installing, selecting, resizing & editing a typeable TTF rhinestone font.

The below video shows you how to work with the Stacked Rhinestone Font


The below video explains how to use the "Attach" feature in your program and also explains what the purpose for the black boxes are for.



The below video will explain how to work with a single color and two color font.