Frequently Asked Questions

Q:  I can't download my purchased file from my account.
A:  All files must be downloaded from the links sent the email "Your files are ready to download from My File Addiction".  We recommend saving the email if you need to redownload the file at a later date. 

Q:  I don't see the "Your files are ready to download from My File Addiction" email. 
A:  Emails that are associated with your purchase will go to the email address on your account.  If you are logging in using Google or Facebook the email will go the the email address associated with those accounts.  Be sure to check spam folders also.  If you still cannot locate the email, please send us a message and we can email you a new link.  If you need the links to be sent to a different email please include that information in your message.  If you have created an account with an email address you no longer use we suggest creating a new account with one that you do for future purchases. 

Q:  I'm a Cricut Design Space user and I'm having issues with the file in my program. 
A:  If you are having issues then chances are you are uploading the traditional SVG file that most other programs can use but unfortunately does not work in your program.   Please go to my Cricut Support page for further information.

Q: Can I download a file to my phone or tablet?
A:  You may be able to download it but you will not be able to use it.  The file you receive will come as a ZIP file which is a compressed file containing many file formats.  In order to be able to use the individual file format required by your design program it needs to be extracted from the ZIP file.  This function is performed by right clicking on the ZIP file and selecting "Extract All" from a computer or laptop.  This function is not available on phones or tablets.

Q:  What file formats come with my purchase?
A:  All of my new files come with a ZIP file containing a SVG, EPS, JPG, DXF, PLT & Cricut-Brother.svg for Design Space & Canvas WorkSpace users.  Some of my older files may not have a DXF, PLT or Cricut-Brother.svg.  If you need a format that is not included please feel free to contact us.  We are updating older files as we get requests to include all of the above formats.